General terms and conditions

General terms and conditions

General terms and conditions - (NL hieronder; EN afterwards)

The general terms and conditions (as of 12/2025) are part of the reservation confirmation. They correspond to rental law (BGB) and also largely to the guidelines and recommendations of the German Hotel and Restaurant Association (Dehoga).

1. Booking: With an oral, telephonic or written (including email) accommodation booking you have concluded a legally valid declaration of intent for a rental contract with the landlord. This is binding on both sides as soon as the accommodation is ordered and the landlord agrees to make a reservation confirmation in writing or by email. The payment transferred by the tenant applies as well as a signature for acceptance of the local GTC, provided that the booking has been carried out (far) orally or via an external booking portal. If the transfer takes place by a co-traveller or other third parties, then the transferee with the tenant is jointly and severally liable for the contract. The tenant has to point out to the third party he has ordered!

Booking overlaps: For system technical reasons, automated data updates of up to 24 hours can occur among the different booking portals/software systems. If a double booking occurs from this circumstance, the first time booker receives the object. Therefore, an Internet booking is only accepted as binding if in addition to the direct booking confirmation of the internet portal a further reservation confirmation by agency or landlord takes place by email.

1. Booking of property types: With certain landlords the guest booked a specific property type within the house/apartment with essential features (e.g. number of bedrooms, stars, accessibility, non-smoking, balcony) The guest does not have any claim on a concrete property in this case, but only on the booked type. Insignificant features and floor plans of the same type may differ slightly.
2. Contractor: A contract is concluded only between the owner (rental) indicated on the reservation and the tenant. The apartment headquarters Willingen (agency) is the authorized representative of the respective landlords.
3. Legal basis the provisions of the Renting rights in the BGB (Citizen's Code) as well as the general conditions of the German Hotel and Restaurant Association (DEHOGA). There is usually no travel right!
4. Compliance obligations: The conclusion of the guest reception contract (rental agreement) obliges both parties to fulfil the contract and cannot be resolved unilaterally without the consent of the other contractual partner.
   1. The Landlord is obligedExcept for cases of force majeure such as natural disasters, water damage...etc. Such cases relieve the landlord of his obligation to perform, whereby he strives best for a replacement accommodation.
   2. In case of an accidental double occupancy of the landlord/agencies, the first booked or arrived tenant will receive the property. The landlord and agency will endeavour to provide an adequate replacement property for this case. A flat-rate compensation of 10% of the rental price applies if an object approximately equivalent in quality and equipment is offered in the same place. In the case of an object of adequate type (see point 2), no price reduction is due.
   3. Cancellation/return by the tenant: For online bookings via booking portals such as HomeToGo, Airbnb, Booking, fewo-direkt...only the cancellation conditions of the respective booking portal apply, unless expressly agreed otherwise afterwards.
      In case of direct bookings via the FewoZentrale Willingen the following cancellation conditions apply:
      The tenant is obliged to pay the agreed price in accordance with §537 BGB, less the expenses saved by the landlord; the savings are usually 10% according to the international hotel regulations for holiday apartments.
   4. For the claim for fulfilment, it is legally irrelevant why the reserved accommodation is not used and/or at what time the reservation has been reversed by the tenant. Reason: since there is no unilateral withdrawal from the contract, the date of cancellation is legally irrelevant.
   5. Owner and agency are held to be in good faith to rent out unused accommodation as far as possible; until further rental, however, the tenant is liable according to point 5.3.
   6. In this case, the landlord/agency is entitled to offer and rent the accommodation in order to reduce damage at its own discretion also cheaper than third parties. A successful further rental occurs only when a subsequent tenant has paid the property completely.
   7. Only after the cancelled booking period has expired will the tenant be charged the cancellation costs related to savings/revenues. Until then, all payments already made will be withheld. In principle, a cancellation fee of € 50 will be payable.
   8. We therefore recommend to our guests the Conclusion of a travel cancellation insurance. e.g. the test winner of Stiftung Warentest 1/2025: www.travelsecure.de
5. Payment terms: All payments are made by bank transfer, unless otherwise agreed. 20% deposit must be paid within one week after confirmation of reservation; the remaining payment must be made no later than 14 days before the arrival date. In case of short-term bookings (<42 days prior to arrival) the entire amount must be transferred immediately. After no agreed payments despite the reminder of payment with payment period, the landlord is entitled to terminate the contract without notice. Claims for damages of the landlord in accordance with points 5.3. and 5.4. remain unaffected.
6. Deposit: Together with the rental payment (unless otherwise stated) with the remaining payment 14 days before arrival usually a deposit / amount see contract) must be transferred, which is returned after perfect leaving within 7 working days after departure. The check of the legacy is usually carried out by the cleaning force after departure. Damage/contaminations may be documented with photo. If damage or extraordinary contamination is caused by the tenant or his fellow travellers, please inform the landlord immediately. This facilitates the processing for all involved parties and avoids any later trouble.
7. Arrival/departure and rental item: The arrival/departure times are usually indicated in the reservation. If your arrival is later, please contact the landlord/agency. If you do not have the information in the booking confirmation, then your arrival is from 16-19 and your departure is until 10 am.
   1. On arrival The tenant shall convince himself of the proper condition of the object. Damage, defects and impurities must be reported immediately to the landlord and documented by mobile phone photo if necessary. Important further contact details are in the information folder in the object. Quiet and house regulations must be observed by the tenant!
   2. On departure The kitchen is to be left clean in the found condition. Dishes and ovens and other appliances must be cleaned, refrigerator, oven and microwave should be wiped out, the garbage must be disposed separately. Final cleaning includes cleaning of rooms and bathrooms, wiping/dusting, dust wiping, glass cleaning...etc. In case of excessive pollution, increased cleaning costs are charged and retained from the deposit. Cleaning up the kitchen is not part of the final cleaning!
8. Smoking and illicit smoking: If not explicitly named as a smoking object in the reservation confirmation, it is generally non-smoking. Smoking is strictly prohibited here and only allowed on balcony/terrace with closed door - or in front of the house entrance, if no balcony is available. Unauthorized smoking in the property leads to cancellation without notice! If after departure the cleaning staff perceives cigarette smoke in the non-smoking property and if this has also moved into curtains, upholstered furniture, beds or other equipment, this may lead to a complete special cleaning service that can cost several hundred euros. This will be charged to the guest. In any case, the security deposit for cigarette odour in the non-smoking property is forfeited. We ask smokers to take this point very seriously out of consideration – thank you!
9. Pets Infringements lead to termination without notice. If the tenant is allowed to carry pets/dogs in certain properties according to the reservation confirmation, then they must be well-educated and not in beds, sofas and armchairs. A garden is not a dog toilet, since children play there too. Leaves must be removed immediately. In case of disregard, the landlord reserves the right to calculate extra cleaning costs, as well as if the apartment is strongly hairy, with strong odor formation and other animal cause. Dogs must be house-clean and may not constantly bark when noises come from the immediate neighborhood. For damage by pets applies point 7.
10. Overcrowding: It is not allowed to prove the rental property with more than indicated in the reservation confirmation. Infringement leads to termination without notice. If there is a reasonable suspicion, landlord and agency are entitled to carry out unannounced checks and enter the property.
11. Disruption and termination without notice: This passus applies especially to Willingen, but can also be used by other landlords!  Willingen is especially well known on Saturdays for its socializing. Parties and similar celebrations, loud music and groaning are not allowed on balconies, land and in the rental property! Infringement despite warning leads to termination without notice! The tenant is also liable for his fellow travellers in this respect. In the event of a rest complaint, the local patrolling office (local police) in cooperation with the private security service will be called up in Willingen. If the complaint is justified and serious, this may lead to the termination of the lease agreement without notice. In this case, the police, administrative and security authorities are entitled to exercise the contractual arrangements agreed upon herewith for landlords/agency/house management towards the tenant and his fellow travellers, to give notice of termination without notice and to ensure eviction. Neighbors/fixed residents of the house/apartment may also, after unsuccessful reminder, give the landlord a notice of termination without notice - and arrange for evacuation, if necessary with the help of police, order office and security service. In this case, the deposit is forfeited and will be charged against the incurred costs. The use of the private security service is charged to the tenant and costs 100-200€. This regulation is established in Willingen and legitimized in consultation with the regulatory authorities. By paying the rental service, the tenant expressly agrees to the handling in point 12. Therefore please celebrate in the appropriate places, but not in the rental property!!! We thank you for your understanding!
12. MeineCardPlus : Takes the landlord at the MeineCardPlus A business relationship between the tenant and the card operator and the leisure facility used is only possible. MeineCardPlus is personal and may not be passed on. Abuse leads to the collection of cards and, if necessary, to criminal notice. The terms of use handed over with the card as well as the general terms and conditions of www.meinecardplus.de apply.
13. Free internet access: If free access to the Internet, WiFi, hotspot etc. is made possible for the tenant, the landlord does not assume any responsibility for functionality and data security. Data lines are often of low capacity in rural regions. The tenant is liable for all his activities on the internet, including those of his fellow travellers and children. He keeps the landlord free from all claims of third parties, which may be. by its activities are addressed to the landlord and is fully regressive in this respect. Unauthorized activities and downloads are prohibited. Violation leads to criminal prosecution. 
14. Free use of game & sports equipment: If free play & sports equipment is available in the rental property (bikes, fitness equipment, sledges, skis, bollard carriages, swings, surfboards, boat etc.) then the use by the tenant and his fellow travellers is generally at your own risk. In particular, he has to pay attention to his children in this regard and to be liable. The tenant must check the safe use capability of his own responsibility beforehand, otherwise the use is forbidden. Defects are to be reported to the landlord immediately. The landlord is not liable for accidents. In no case can the tenant claim damages due to material and body damage resulting from equipment defects or not given usability of the devices.
15. Snow clearance in winter: If in certain holiday properties (including detached cottages) there is no snow clearance of the pavements, pitches and access roads by a house administration or similar, the tenant has to assume the legal clearance obligation for the duration of his stay and is liable for accidents due to insufficient snow clearance. is regulated by the "Merkblatt für An/Abreise" corresponding to each holiday object. Also applies to all other holiday properties (with snow clearing by house management ...o.ä.), that the owner of the apartment/the agency cannot be held liable for evictions and accidents, since a rental relationship according to the housing lease law is available. It is expressly stated herewith that the tenant/tenants may have to vacate in case of continuous heavy snowfalls etc. in the meantime!
16. Data processing: We process your data in accordance with the German Federal Data Protection Act. We store your data internally for proof of registration, verification purposes and, if necessary, future bookings. In no case will we pass these on to third parties unless the transfer is necessarily carried out in a direct booking context (e.g. tourist tax/registration certificate/ MeineCardPlus ) The tenant/inquiring interested party agrees that he may occasionally or rarely be informed about innovations of the apartment headquarters (no regular newsletter).
17. Severability clause: Should some points of the AGB be legally ineffective or become legally ineffective by current case law, the AGB as a whole remain valid in the other points. The invalid points should then be interpreted in such a way that they comply with applicable law.
18. Place of jurisdiction: The place of jurisdiction for tenants is Korbach/Hessen, provided that German law does not provide for any mandatory other regulation. German law applies exclusively, even if a guest has booked via an internationally operating and non-resident booking portal (e.g. booking.com). If the landlord or tenant has his residence abroad, the place of jurisdiction for both parties shall be the place of jurisdiction of the agency (Korbach/Hessen), unless otherwise regulated by law.

Allgemene voorwaarden

The general terms and conditions (from 12/025) are part of the booking confirmation and comply with the conditions of German rental law (BGM) and broadly correspond to the recommendations of the German Professional Association for Hotel and Restaurant (DEHOGA). 

1. Reserve ring: by means of an oral, telephone or written (including e-mail) reservation, you have signed a legally binding letter of intent for a rental contract with the landlord. This is binding on both parties once the property has been ordered and the owner has agreed to make the reservation in writing or by email. The payment paid by the tenant is considered to be a signature for accepting these general terms and conditions, if the booking has been made orally (by telephone) or via an external booking portal. In the event that the deposit is paid by a co-deliverer or third party, this also makes this jointly and severally applicable to the entire obligations arising from the contract. The tenant has a duty to inform these third parties.
   Overlapping reserve rings: For technical reasons, delays of up to 24 hours in automated data updating may occur between the various online portals/software systems. If these conditions result in double reservations, the first person who has reserved (timestamp) will be awarded the object. Therefore, a reservation on the Internet is binding only after a second confirmation of the agency or the landlord has been made by e-mail in addition to confirmation by the Internet portal. 
2. Reservering van object types: For some landlords, you can only rent an object of a certain type in the respective house / holiday apartment complex with certain characteristics (e.g. number of bedrooms, stars, accessibility, non-smoking, balcony). In this case, the guest cannot claim one specific object, but only an object of the reserved type. Similar characteristics, location in the house and surface dimensions may vary slightly in objects of the same type.
3. Contractants: A contract is only concluded between the owner mentioned on the reservation (rental) and the tenant. The holiday apartment-Zentrale Willingen (agency) is a court-appointed intermediary of the relevant landlord.
4. Right Grondslag are the provisions of the German rental law (BGB, German Civil Code), as well as the conditions of the German professional association for Hotel and Restaurant (DEHOGA). Generally the travel right (DE: Reiserecht) does not apply.
5. Verpflichtingen van de aanbieder: The conclusion of the guest residence agreement (rental contract) requires both parties to fulfil the agreements agreed in the contract and cannot be unilaterally lifted without the other contractors' consent.
   1. De verhuurder is committed in the absence of the accommodation, to compensate the tenant for demonstrable damage.
      Excepted are cases of force majeure, such as natural disasters, water damage and so on. Such circumstances relieve the landlord of obligations, whereby the landlord has to face up to his or her conscience to provide a replacement accommodation.
   2. If a double reservation has been made by mistake at the landlord / agency, the tenant who has booked first or arrived first will be allocated the accommodation. In this case the landlord / agency should provide the second tenant with an appropriate replacement accommodation. The tenant is entitled to compensation of a total of 10% of the rental price if the landlord offers accommodation equivalent in quality and decor in the same city. An object of the same type (see point 2 above) does not qualify for price reduction / compensation.
   3. Annulering door de huurder: For online bookings via booking portals such as HomeToGo, Airbnb, Booking, homeaway... only the cancellation policy of the booking portal applies, unless otherwise expressly agreed later. For bookings via FewoZentrale Willingen The following cancellation policy applies: The tenant is obliged to pay the agreed price in accordance with §537 BGB in the non-use of the contractually agreed services. The costs saved by the landlord are deducted from this. These costs saved are usually 10% in accordance with the international Hotel Regulations.
   4. It is legally irrelevant for what reasons the reserved accommodation is not used and at what point the reservation was cancelled by the tenant. Explanation: Since it is not possible to break the contract unilaterally, it is legally irrelevant when the cancellation took place.
   5. Rental agents and agencies should try to rent non-usual accommodations to others. Until the time of rental to others, the tenant shall be liable in accordance with point 5.3.
   6. In this case, the landlord and agency have the right to reduce the damage by offering and renting out the accommodation to their own good cheaper. A successful replacement rental will only come about when the next tenant has paid the property in full.
   7. It is only after the cancellation period that the cancelled cancellation costs are charged, with deduction of the savings / income, by further rental. Until then all amounts already paid will be retained. In any case, 50€ of cancellation fees will be charged.
   8. We therefore recommend our guests at least one Annuleringsverzekering af te sluiten, bijvoorbeeld bij de Allianz: www.allianz-assistance.nl of ANWB www.anwb.nl/verzekeringen/annuleringsverzekering
6. Betalings voorwaarden: All payments are made by bank transfer, so far agreed otherwise. A deposit of 20% can be paid within one week of the booking confirmation.
   The rest of the payment must be paid at least 14 days before the date of arrival. If you make short-term reservations (less than 42 days before the date of arrival), the full amount must be paid in one instalment.
   If the agreed payments are not paid, despite a notice of payment, the landlord is entitled to cancel the contract immediately without prior notice. Damage claims by the landlord as described in points 5.3. and 5.4. remain unaffected.
7. Borg: Together with the payment of the rental price (if not otherwise agreed) with the remaining payment 14 days prior to arrival, a deposit is normally payable. This will be refunded within 7 working days after departure when leaving the accommodation in good condition. The condition of accommodation, as left by the tenant, is controlled by the cleaning service, usually immediately after your departure. Any damage / contaminations may be documented with a photograph. If the tenant or his fellow travellers have caused damage or exceptional pollution, this must be reported immediately to the landlord. This will facilitate the resolution of the situation for all concerned and prevent any subsequent problems.
8. Arrival/departure and rented object: The arrival and departure times are normally stated in the reservation. In case of later arrival please always contact the landlord/agency in advance. If the reservation does not mention arrival and departure times, the arrival is from 16 to 19 hours and the departure is up to 10 hours.
   Bij aankomst the tenant must be satisfied that the accommodation is in good condition. Damage, defects and impurities must be reported directly to the landlord and may be recorded by means of a photo (with mobile phone). Important additional contact details are contained in the information folder in the property. Rest and house rules must be respected by the tenant at all times!
   De huurder serves bij vertrek The kitchen must be cleaned and in the same condition as on arrival. The cutlery, crockery, pans and so on are clean and are in the drawer and closet as on arrival. Waste has been removed from the apartment and separated from the respective waste containers outside. The oven, microwave and refrigerator are empty and crumb-free. The final cleaning, which is done by the cleaning service, consists of cleaning the bathroom, cleaning / vacuuming and erasing the floor, dusting the furniture, washing the windows and sweeping the terrace, clearing the kitchen floor, closets and furniture. Cleaning the kitchen is not part of the final cleaning! In case of excessive pollution you will be charged extra cleaning costs!
9. Roken en roken zonder toestemming: Unless expressly stated in the booking confirmation that smoking is allowed in the accommodation, it generally deals with non-smoking accommodations. Smoking is strictly prohibited here and only allowed on the balcony/terrace with closed door or in front of the house entrance, when there is no balcony. Smoking without permission leads to immediate termination of the rental agreement! In case the cleaning service detects the smell of cigarette smoke in a non-smoking accommodation after your departure and it is also drawn into the object in curtains, upholstered furniture, beds and other objects, this may result in a complete special cleaning, which may cost several hundred euros. These costs will be charged to the tenant. In any case, the deposit will lapse if the smell of cigarette smoke is observed in a non-smoking accommodation. We ask smokers to take this seriously into account in advance thanks!
10. Pets are not allowed in the accommodation. Breach of this requirement results in immediate termination of the rental agreement! If the tenant is allowed to bring pets/dogs to certain accommodations according to the booking confirmation, these animals must behave well and should not come on beds, couches or armchairs. A garden is not a dog walk, as there are also children playing. Dog poop should be cleaned up immediately. In the event of non-compliance, the landlord reserves the right to charge for additional cleaning costs, as well as if the apartment is excessively covered with animal hairs, has a strong smell or is otherwise caused by animals. Dogs should be housekeeping and should not bark continuously when noises come from the immediate vicinity. Article 7 shall apply to damage caused by domestic animals.
11. Persons aantal: It is not allowed to stay in the accommodation with more than the persons mentioned in the reservation. In violation of this rule, the rental agreement is terminated immediately. In case of reasonable suspicion, the landlord and the rental company are entitled to carry out unannounced inspections and enter the property.
12. Disturbance of rest and immediate termination of the lease: This rule applies mainly to Willingen, but can also be applied by other landlords!
    Willingen is known, especially on Saturdays, for its cosiness. However, loud music, parties and similar celebrations are not allowed both on the balcony and in the accommodation! Violation of this commandment leads to immediate termination of rental agreement without notice. The tenant is also responsible for his fellow travellers in this respect.
    Since there is no police station in Willingen, complaints are usually the first to call the local private security department (black sheriffs) (even if the complaint comes to the police). In the event of a legitimate and serious complaint, this could lead to immediate termination of the lease.
    In this case, the police and the private security service have the authority to exercise the contractual settlement right with the guest on behalf of the landlord/agency/building management, to pronounce the immediate termination and to ensure evacuation.
    Also the neighbors/permanent residents of the house/building are entitled, after a first warning has not been received, to exercise in the name of the landlord/agency and to pronounce an immediate termination and to arrange for evacuation, possibly with the assistance of the police, municipal department Public Order and Security and private security service. The use of the private security service is at the guest's expense and costs 100 to 200 €. This arrangement is common in Willingen and is legitimate in agreement with official regulatory authorities. By signing this rental agreement, the guest accepts the general terms and conditions and expressly declares his agreement to these measures. 
    Build your party in the appropriate Horeca places and not in the accommodation!!! We thank u voor uw begrip!
13. MeineCardPlus: Offers the Rental Services such as MeineCardPlus The business relationship is established only between the tenant and the operator concerned, or the recreational facility used. MeineCardPlus In the event of misuse, the card is withdrawn and may result in criminal proceedings. mycardplus.de.
14. Toegang dead het Internet: If the tenant accepts an offer to use the Internet, wlan, hotspot and so on, the landlord has no responsibility and liability for the functionality and security of data. In rural areas, the data lines are often only of lesser quality. Only the tenant is responsible and liable for all his activities in the Internet, including those of fellow travellers and children. The tenant takes over all claims from third parties to the landlord, which may be directed against the landlord by the tenant's activities and is fully reclaimable in this sense. Illegal activities and downloads are prohibited. Abuse is being prosecuted.
15. Free use of game and sports equipment: To the extent that games and sports equipment are provided free of charge (bikes, fitness equipment, sleds, skis, trolleys, swings, surfboards, boat etc.), their use is complete and entirely at the own risk of the tenant and his fellow travellers. In particular, the tenant must pay attention to his children and bears the responsibility for this. The tenant is obliged to check that the equipment is working and safe before putting into service. Otherwise, use is prohibited. Any malfunctions and defects must be reported to the landlord immediately. The landlord cannot be held liable for accidents. Under no circumstances can the tenant claim compensation for material damage and personal injury caused by malfunctions of the equipment or failure to operate the equipment.
16. Sneeuwvrij maken in de winter: If in certain holiday homes (including detached houses) snow does not clean up the pavements, parking spaces and access roads by a property management among others, the tenant has the legal obligation to clear snow for the duration of his stay and is liable for accidents caused by insufficient snow clearance. For more information about snow clearance, please refer to the "Leaflet before arrival/departure" which is attached to each holiday home.
    Also applies to all other holiday objects (with snow removal by property management ... or something similar), that the owner / agency cannot be held responsible for expulsion and accidents, as a rental agreement according to the right to rent the apartment in accordance with BGB. Here it is expressly stated that the tenants may have to clear themselves in case of continuous heavy snowfall.
17. Verwerking van persoonsgegevens: we process your data according to guidelines of the German Privacy Act. For proof of registration, checks and tests, as well as for any future reservations, we store your data internally. In no case will this data be transmitted to third parties, insofar as the transmission of the data is not necessary in direct relation to the reservation (e.g. Tourist tax / proof of login / MeineCardPlus ). The tenant agrees to occasionally receive information about innovations at holiday apartment-Zentrale (no regular newsletter/mailing).
18. Salvatorial clausule / Slot-bepalingen: If some points of the general terms and conditions are null and void or are not valid due to changes in the law, the conditions remain valid as a whole in all other points. The invalid points must be interpreted in such a way that they comply with the applicable law. In case of doubt about the interpretation, the German version of the conditions always applies. 
19. Right-wing: The legal jurisdictions are governed by German law. In the event that the landlord's or tenant's residence is abroad, both parties shall be governed by the jurisdiction of the Agency (Korbach/Hessen), unless otherwise legally required.

Terms and conditions of Service

1. Booking: With an oral, telephone or written (also email) booking of accommodation, you have concluded a legally valid declaration of intent for a rental agreement with the property lessor. This is binding for both parties as soon as the accommodation has been ordered and confirmed by the property lessor or his agency as a reservation confirmation in writing or by email. The payment transferred by the tenant, is like a signature, and also applies to the acceptance of these terms and conditions, if the booking was made verbally (by phone) or through an external booking portal. If the transfer is made by a fellow traveler or other third party, then the person making the transfer is jointly and severally liable with the tenant for the contract. The tenant must point this out to the transferring third party appointed by him!

Booking overlaps: Due to system-technical reasons, automatic data updates of up to 24 hours may be delayed among the various booking portals / software systems. If a double booking occurs as a result of this, the first time booker will be awarded the property. An internet booking is therefore only accepted as binding if, in addition to the direct booking confirmation from the internet portal, a further reservation confirmation is sent by the agency or property lessor via email. 

1. Booking of property types: With certain property lessors, the guest books a specific property type within the house or holiday complex with essential features (e.g. number of bedrooms, stars, accessibility, non-smokers, balcony) In this case, there is no entitlement to a specific object, but only to the booked type. Insignificant equipment features and floor plans of the same type may differ slightly.
2. Contractual partner: A contract is only concluded between the owner (property lessor) specified on the reservation and the tenant. holiday apartment-Zentrale Willingen (agency) is the authorized representative of the respective property lessor.
3. The legal base is the provisions of tenancy law in the German Civil Code (Bürgerliches Gesetzbuch) as well as the framework conditions of the German Hotel and Restaurant Association (DEHOGA).
4. Fulfillment obligations: The conclusion of the guest accommodation contract (rental contract) obliges both parties to fulfill the contract and cannot be resolved unilaterally without the consent of the other contractual partner.
   1. The property lessor is required to pay proven damages to the tenant if the accommodation is not made available. Exceptions to this are cases of force majeure such as natural disasters, water damage ... etc. Such release the property lessor from his obligation to perform, whereby the latter will endeavor to find replacement accommodation as best as possible.
   2. In the event of accidental double occupancy by the property lessor/agency, the first booked or arrived tenant receives the property. In this case, the landlord and agency will endeavor to provide an adequate replacement property. Flat-rate damages of 10% of the rental price apply if an object of approximately the same quality and equipment is offered in the same location. In the case of an object of the appropriate type (see point 2), no price reduction is due.
   3. Cancellation by the tenant: For online bookings via booking portals such as HomeToGo, Airbnb, Booking, homeaway... etc., the cancellation conditions of the respective booking portal apply exclusively, unless otherwise expressly agreed upon subsequently. The following cancellation conditions apply to direct bookings via FewoZentrale Willingen: If the contractual services are not used, the tenant is obliged to pay the agreed price in accordance with §537 BGB, minus the expenses saved by the property lessor; According to the international hotel rules, the savings for holiday apartments are usually 10%.
   4. For the fulfillment claim, it is legally irrelevant for what reasons the reserved accommodation is not used and / or at what point in time the reservation was canceled by the tenant. Reason: since there is no unilateral withdrawal from the contract, the time of cancellation is legally irrelevant.
   5. Property lessor and agency are required in good faith to rent out unused accommodation to other people if possible; However, until sublet the tenant is liable according to point 5.3.
   6. Property lessor/agency are entitled, in the present case, to offer and rent the accommodation to third parties at lower cost in the sense of damage reduction at their own discretion. Successful subletting only occurs when a subsequent tenant has paid for the property in full.
   7. Only after the canceled booking period has expired will the renter be invoiced for the cancellation costs incurred minus savings / re-letting proceeds. Until then, all payments already made will be withheld. In principle, a € 50 cancellation fee is due.
   8. We therefore recommend our guests to take out travel cancellation insurance in any case. E.g. at the ERGO travel insurance (ex European travel insurance).
5. Terms of payment: Unless otherwise agreed, all payments are made by bank transfer. 20% deposit must be transferred within one week after receipt of the reservation confirmation; the remaining payment no later than 14 days before arrival. In the case of short-term bookings (< 42 days before arrival), the entire amount must be transferred immediately. If the agreed payments have not been made despite a payment reminder with a payment deadline, the property lessor is entitled to terminate the contract without notice. Claims for financial damages by the lessor in accordance with point 5.3. and 5.4. remain unaffected.
6. Security deposit: Together with the rental payment (if not stated otherwise), a deposit (amount see contract) is to be transferred with the balance 14 days before arrival, which is transferred back within 7 working days after departure after the apartment has been left in perfect condition. The cleaning staff usually checks the legacy after departure. Damages/contamination may be documented with a photo. Should the tenant or his fellow travelers cause damage or extraordinary contamination, please report this to the lessor/agency immediately. This makes processing easier for everyone involved and avoids trouble later.
7. Arrival/departure and rental object: The arrival/departure times are usually stated in the reservation confirmation. If you arrive later, please contact the lessor/agency. If this information is missing in the reservation confirmation, arrival is between 4pm and 7pm and departure is by 10am.
   
   1. Upon arrival, the tenant has to convince himself of the proper condition of the property. Damage, defects and soiling must be reported to the landlord immediately and, if necessary, documented by cell phone photo. Additional important contact details can be found in the information folder in the property (only in German). The tenant must adhere to rest and house rules!
   2. On departure the rental property must be left swept clean. The kitchen must be left tidy in the condition it was found. Dishes and ovens and other devices are to be cleaned. The refrigerator, oven, and microwave must be wiped clean and the garbage to be disposed of separately. The final cleaning includes cleaning the rooms and bathroom, wiping / vacuuming, dusting, cleaning glass ... etc. In the event of excessive soiling, increased cleaning costs will be charged and deducted from the deposit. Tidying up the kitchen is not part of the final cleaning!
8. Smoking and unauthorized smoking: Unless expressly stated as a smoking property in the reservation confirmation, it is generally a non-smoking property. Smoking is strictly forbidden here and only allowed on the balcony / terrace with the door closed - or in front of the house entrance if there is no balcony. Unauthorized smoking in the property leads to termination without notice! If the cleaning team perceives cigarette smoke in the non-smoking property after departure and this may also have moved into curtains, upholstered furniture, beds or other items of equipment, this may lead to a complete special cleaning that can cost several hundred euros. This will be billed to the guest. In any case, the deposit will be forfeited if you smell cigarettes in the non-smoking property. We ask smokers to take this point very seriously out of consideration - thank you very much!
9. Pets/dogs are not allowed in the rental property. Violation leads to termination without notice. If the tenant is permitted to bring pets/dogs to certain properties according to the booking confirmation, these animals must be well-behaved and are not allowed on beds, sofas, or armchairs. A garden is not a dog toilet, as children also play there. Dog waste must be removed immediately. In case of non-compliance, the owner reserves the right to charge extra cleaning fees, as well as if the apartment is excessively covered in pet hair, has a strong odor, or is otherwise caused by animals. Dogs must be house-trained and must not bark incessantly when noises originate from the immediate neighborhood. Section 7 applies to damages caused by pets.
10. Overcrowding: It is not permitted to occupy the rental property with more people than specified in the reservation confirmation. Violation leads to termination without notice. In case of reasonable suspicion, the property lessor and agency are entitled to conduct unannounced inspections and enter the property.
11. Disturbance of the peace and termination without notice: This passage applies in particular to the destination Willingen, but can also be used by other property lessors! Willingen is known for its sociability and exuberance, especially on Saturdays. Parties and similar celebrations, loud music and grumbling are not permitted on balconies, grounds and in the apartment! Violation despite a warning will result in termination without notice! The tenant is also liable for his fellow travelers in this regard. In Willingen, if there are any complaints about the peace and quiet, the public order office (local police) patrolling the area is called in cooperation with the private security service. If the complaint is justified and serious, this may lead to the termination of the tenancy without notice. In this case, the police, public order office and security service are entitled to exercise the contractual provisions agreed here for the lessor/agency/property management company vis-à-vis the tenant and his fellow travelers, to fulfill the of termination without notice and to arrange for an evacuation. Even neighbors/permanent residents of the house/facility complex may, after an unsuccessful warning, also express the termination without notice on behalf of the lessor - and initiate eviction, if necessary with the help of the police, public order office and security service. In this case, the deposit is forfeited and will be offset against the costs incurred. The use of the private security service is billed to the tenant and costs € 100-200. This regulation is established in Willingen and legitimized in coordination with the regulatory authorities. With payment of the rental service, the tenant expressly agrees to the handling in point 12. So please celebrate in the appropriate bars downtown, but not in the rental property! Thank you for your respect and understanding!
12. MyCardPlus: If the rental property participates in MeineCardPlus or similar, a business relationship is only established between the tenant and the card operator and the leisure facility used. MeineCardPlus is personal and may not be passed on. Misuse leads to the card being withdrawn and, if applicable, to criminal charges. The terms of use issued with the card as well as the terms and conditions of www.meinecardplus.de Apply.
13. Free Internet access: If the tenant is given free access to the Internet, WiFi, hotspot, etc., the property lessor does not guarantee functionality and data security. In rural regions, data lines are often of low capacity. The tenant is liable for all his activities on the Internet, including those of his fellow travelers and children. He keeps the landlord free from all third party claims that may be directed to the property lessor through his activities and is fully liable to recourse in this regard. Unauthorized activities and downloads are prohibited. Infringement leads to criminal charges.
14. Free use of game & sports equipment: If game & sports equipment is freely accessible in the rental property (bicycles, fitness equipment, sledges, skis, wagons, swings, surfboards, boats, etc.), the tenant and his fellow travelers generally can use them at your own risk. In particular, the tennat has to pay attention to his children in this regard and to be liable. The tenant is responsible for checking that the equipement is safe to use beforehand, otherwise use is prohibited! Defects are to be reported to the lessor/agency immediately. The lessor is not liable for accidents. Under no circumstances can the tenant assert claims for damages due to property damages or physical damages as a result of equipment defects or the non-functional usability of the equipment.
15. Snow clearing in winter: If in certain holiday properties (including free-standing holiday homes) no snow clearing of the sidewalks, parking spaces and access roads is carried out by a property manager or similar, the tenant has to assume the statutory evacuation obligation for the duration of his stay and is liable in this regard for accidents due to insufficient snow clearance. More detailed information on the evacuation requirement is regulated in individual cases on the "Information sheet for arrival/departure" associated with each holiday property (only in German). The tenant can also ask the lessor/agency for more information about that.
    Also for all other holiday properties (with snow removal by property management ... or similar) applies that the apartment lessor/agency cannot be made liable for snow removal and accidents, as there is a tenancy agreement under the apartment rental law in accordance with the German Civil Code (BGB) and the tenant is therefore responsible for snow removal. It is hereby expressly declared that the renter may have to clear snow himself in the meantime if there is continuous heavy snowfall etc.
16. Data processing: We process your data in accordance with the Federal Data Protection Act. We store your data internally for proof of registration, verification purposes and, if applicable, future bookings. In no case will this be passed on by us to third parties, unless it is necessarily passed on in the direct context of the booking (e.g. tourist tax/registration form/MeineCardPlus). The tenant/inquiring prospect agrees that he may occasionally or rarely be informed about innovations of the FewoZentrale Willingen (no regular newsletter).
17. Severability clause: If some points of the terms and conditions should be legally ineffective or become legally ineffective due to current jurisprudence, the terms and conditions as a whole remain valid in the other points. The ineffective points should then be interpreted in such a way that they correspond to applicable law.
18. The place of jurisdiction for tenants/property lessors is Korbach/Hessen, unless German law provides otherwise. German law applies exclusively, even if a guest has booked via an internationally operating booking portal that is not based in Germany (e.g. booking.com). If the property lessor or tenant is domiciled abroad, the place of jurisdiction for both parties is the place of jurisdiction of the agency (Korbach/Hessen), unless otherwise stipulated by law.